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Shipping Policy

Shipping
Any shoes you purchased on our website are fast shipping, you can get the shoes in 5-7 working days. We usually use Post Office,DHL for our shipments. Your order will be confirmed of shipping within 24 hours. We will try our best to delivery the shoes to you as soon as possible, meanwhile we will email it to you for your conformation. Normally we will check the products are in stock, In any event, we will dispatch of your order within 36 hours.
Please remember to write your shipping address in detail, if nobody is at home,please leave us your telephone number,so that you can receive your order smoothly.

Free delivery are available to these countries: United Kingdom, United States, Australia, Austria, Canada, Denmark, Finland, France, Germany, Greece, Greenland, Ireland, Italy, Japan, Netherlands, Portugal, Sweden, Switzerland, Taiwan, etc.
Please confirm your shipping address before you pay for it, your phone number is needed.

 

Cancel
If you want to cancel your order, please contact our customer service after you order within 5 hours, before the package has been dispatched. If you insist to cancel your order, 15% non-refundable credit card charge is deducted from the credit amount. After the items been shipped out, you can not cancel the order.

 

Return Policy
We are committed to your satisfaction. Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you return shoes, please contact us to discuss the problem, we will give you a return address. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
If returning items for a refund: all returned items are subject to a 25% restocking fee and shipping fee. We do not cover the shipping cost of returns, youself will be responsible for the shipping cost. Additionally, after you return the shoes to us, pleased give us a tracking number, in case the shoes been lost.


 

Exchnge
We accept exchanges for a different size or color within 7 days of the original order dispatch date. Please contact us with your Order ID and our team members will help you. If you would like to exchange shoes to a different style, you need to return your items for a refund and place a new order for the style you prefer.
You must contact us before you return the items. All exchange shoes, must keep their original condition not worn, altered or washed, with all tags attached. Need pay restocking fee,yourself need pay for the return shipping cost.
We do not cover the shipping cost of exchanges, you will be responsible for the return postage and handling cost of shipping the exchanged items back to you.


Quality Problem
In 14 days (from the date products were received), if the shoes have quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package. When we receive the shoes sent back intactly, we will ship new item to you.