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FAQ

Q: Why are your company items cheaper than those in the market?
A: Our company purchase original Nike shoes from OEM (Original Equipment Manufacturer) directly with Nike authorization. Furthermore, there is no need for us to pay for tax. Our company cooperates with top manufacturers and we always get the best products of different styles. We assured it's 100% authentic.


Q: How long does shipping take?
A: After you pay with your Credit Card. We will ship to you in 18 hours, you can get the shoes in 5-7 working days.


Q:Is there a minimum order amount?
A: No, there is no minimum order amount even though we sell our products at wholesale prices. You can order 1 pair shoes if you like.


Q: How do I track my order?
A: After we send out your order, we will email you the tracking number and tracking links to your registered email in 48 hours. Please contact us via email if you need further tracking assistance.


Q: What are your methods of payment?
A: Our payment system accept Visa Credit Card, Master Credit Card card and Western Union.


Q: What happens if my shipment is lost or stolen?
A: If we approve that your shoes disappears, we will resend you new shoes. If the postal service delivers the shoes to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your goods.


Q: What methods of shipping do you offer?
A: We usually ship with Post Office, DHL, Fedex to you. The tracking numbers are available in 48 hours.


Q: Is it safe to buy online?
A: Our secure socket layer (SSL) software is the industry standard and among the best software available for secure commerce transaction. It encrypts your credit card number, so that it can not be read as the information travels over the Internet.


Q: Will I get an order confirmation?
A: We will send you a confirmation email detailing the exact order received shortly after your order is placed. If you did not received the confirmation email, pleased email us. We will check for you.


Q: How do I contact online service after payment was made?
A: You can contact us via email. All inquiries are answered within 6 hours. If you have not heard from us, please check your spam mail.


Q: What to do if the item you ordered is somehow damaged?
A: Our shipping team will double-box each item before it is shipped out. Nevertheless, if that happens, Pleased inform our Customer Service immediately through the Contact Us page. When you receive the damaged shoes, plesed email us within 5 days, then we will give the return shipping address, after we get the damaged shoes, we will ship a new shoes to you again.


Q: How do I can change my order or cancel my order?
A: When we received your payment, we will deal with your order within 8 hours. if you want to change or cancel it, we hope you can tell us within 7 hours. If we ship out the package, you can not cancel the order or change the order.


Q: What is your Return Policy?
A: If you are not satisfied with our items, you can return the items to us within 7 days from the time you receive the items. We will refund you the money when we get the returned package. But we need deduct the shipping cost.